Terms of service
Terms of Service
Overview
This website is operated by Express Car Keys, the trading name of G Johnson, a sole trader based in the United Kingdom. Throughout the website, the terms "we", "us" and "our" refer to Express Car Keys.
Express Car Keys provides replacement car key parts, accessories, DIY repair kits and professional postal key repair services through this website.
By accessing our website or purchasing products or services, you agree to these Terms of Service and the policies referred to within them.
Please read these terms carefully before using our website. Nothing in these terms excludes or restricts your statutory consumer rights.
Our online store is hosted by Shopify, which provides the ecommerce platform used to sell our products and services.
SECTION 1 - ONLINE STORE TERMS
By placing an order, you confirm that you are legally capable of entering into a binding contract.
You must not use our website or products for unlawful purposes or violate any applicable laws, including intellectual property and copyright laws.
You must not introduce viruses, malicious software or other harmful material into our website.
We reserve the right to restrict access where there is reasonable evidence of unlawful activity, fraud or misuse.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse or cancel orders where there is a legitimate reason, including suspected fraud, incorrect pricing, product unavailability or unlawful activity.
Where an order has already been paid for and cannot be fulfilled, we will provide an appropriate refund in accordance with applicable law.
You must not reproduce, copy, sell or commercially exploit our website content, product photographs, descriptions or other intellectual property without permission, except where permitted by law.
Payment information is processed through secure payment providers. We do not require customers to disclose payment card details through ordinary email correspondence.
SECTION 3 - ACCURACY OF WEBSITE INFORMATION
We make reasonable efforts to ensure that information displayed on our website is accurate and up to date.
Product descriptions, photographs, compatibility information and technical specifications are provided to help customers select suitable products.
Customers should carefully compare their existing vehicle key with the product photographs and compatibility information before purchasing replacement parts.
If you are unsure whether a product is suitable, please contact us before ordering.
We may correct website errors and update information where necessary. Nothing in this section affects your rights where goods or services do not meet applicable legal requirements.
SECTION 4 - PRODUCTS, AVAILABILITY AND PRICES
All prices are displayed in pounds sterling (GBP).
Express Car Keys is not currently registered for UK VAT and does not separately charge VAT on sales.
We reserve the right to amend product prices, descriptions and availability for future purchases.
Changes to published prices will not alter the agreed price of an existing accepted order unless otherwise permitted by law and agreed with the customer.
Products are subject to availability. If we cannot fulfil an accepted order, we will contact you and arrange an appropriate refund.
SECTION 5 - PRODUCTS OR SERVICES
Returns, cancellations and refunds are governed by our Returns & Refund Policy, together with your statutory consumer rights.
We make every reasonable effort to display accurate descriptions, photographs and information about our products and services. However, colours and appearance may vary slightly depending on your device and screen settings.
We reserve the right to limit product quantities, discontinue products or amend prices and descriptions where appropriate. Any changes will not affect existing accepted orders or customers' statutory rights.
Products and services are supplied in accordance with applicable UK consumer protection legislation, including the Consumer Rights Act 2015.
Nothing in this section excludes or restricts your statutory rights, including your rights where goods are faulty, not as described or services have not been carried out with reasonable care and skill.
SECTION 6 - BILLING AND ACCOUNT INFORMATION
Customers must provide accurate and complete billing, delivery and contact information when placing an order.
Orders are normally dispatched to the delivery address provided during checkout.
If you discover an error in your order information, please contact us as soon as possible.
We cannot guarantee that delivery information can be amended once an order has been dispatched.
We may contact customers to verify information or resolve order-related issues.
We reserve the right to refuse or cancel orders where there is a legitimate concern about fraud, payment authorisation or incorrect information, subject to applicable consumer law.
SECTION 7 - OPTIONAL THIRD-PARTY TOOLS
Our website may provide access to third-party services, payment providers, delivery tracking systems or other external tools.
These services may operate under their own terms and privacy policies.
We are not responsible for third-party services that operate independently of Express Car Keys, except where responsibility cannot lawfully be excluded.
Nothing in this section affects your statutory rights concerning products or services purchased directly from us.
SECTION 8 - THIRD-PARTY LINKS
Our website may contain links to external websites, including Royal Mail, YouTube and other third-party services.
These websites are operated independently and may have their own terms and privacy policies.
We recommend reviewing the relevant policies before providing personal information or using third-party services.
We are not responsible for content published by independent third parties, except where applicable law provides otherwise.
SECTION 9 - CUSTOMER COMMENTS AND SUBMISSIONS
Customers must not submit unlawful, threatening, defamatory, fraudulent or otherwise inappropriate material through our website or communication channels.
Any reviews or feedback submitted must reflect genuine experiences and must not knowingly contain false or misleading information.
We may moderate or remove content where reasonably necessary to comply with applicable law or protect the security and integrity of our website.
We will handle personal information contained in customer communications in accordance with our Privacy Policy.
SECTION 10 - PERSONAL INFORMATION
Personal information collected through our website is processed in accordance with our Privacy Policy.
This includes information required to process orders, arrange deliveries, provide customer support and fulfil our legal obligations.
SECTION 11 - ERRORS AND INACCURACIES
Occasionally, information on our website may contain typographical errors, incorrect specifications, pricing errors or inaccurate availability information.
We reserve the right to correct such errors.
If an error affects an order already placed, we will contact the customer and explain the available options in accordance with applicable law.
Nothing in this section permits us to remove or restrict statutory consumer rights.
SECTION 12 - PROHIBITED USES
Customers and website visitors must not:
- Use our website for unlawful or fraudulent purposes.
- Attempt to gain unauthorised access to our website or systems.
- Introduce malicious software or harmful code.
- Misuse customer information or infringe intellectual property rights.
- Use automated systems in a manner that damages or disrupts our website.
- Provide deliberately false or misleading information.
- Interfere with the security or normal operation of our services.
We reserve the right to restrict access where reasonably necessary to prevent unlawful activity or protect our website and customers.
SECTION 13 - WARRANTIES AND LIMITATION OF LIABILITY
Express Car Keys aims to provide accurate product information, suitable replacement parts and professional key repair services.
All goods supplied to consumers must meet the requirements of applicable UK consumer law, including being of satisfactory quality, fit for purpose and as described.
Our professional postal key repair services will be carried out with reasonable care and skill.
Customers are responsible for checking product compatibility before purchase and following the supplied fitting instructions.
We are not responsible for damage caused solely by incorrect installation, misuse, unauthorised modification or unsuitable fitting methods where such damage is not attributable to a fault in our goods or services.
Replacement key cases and DIY repair kits do not guarantee that an existing faulty electronic key will be restored to working order.
Any limitations of a particular product or repair service will be explained in the relevant product description.
We do not exclude or restrict liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded or restricted.
Nothing in these Terms excludes or restricts your statutory consumer rights, including your rights under the Consumer Rights Act 2015.
SECTION 14 - CUSTOMER RESPONSIBILITIES
Customers must use our website and products lawfully and provide accurate information when placing orders.
Customers fitting replacement key parts or DIY repair kits should follow the supplied instructions and use appropriate tools and fitting methods.
Customers must not knowingly misuse our website, provide fraudulent information or infringe the rights of others.
Nothing in this section limits your statutory consumer rights or excludes any responsibility that Express Car Keys has under applicable law.
SECTION 15 - SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will be treated as ineffective to the extent required by law.
The remaining provisions will continue to apply where legally permissible.
SECTION 16 - TERMINATION
We may restrict or terminate access to our website where there is a legitimate reason, including unlawful activity, fraud or serious misuse.
Termination of website access does not remove any rights or obligations arising from existing accepted orders.
Customers retain their statutory rights concerning goods and services already purchased.
SECTION 17 - ENTIRE AGREEMENT
These Terms of Service, together with the policies referred to within them and the information provided when an order is placed, form part of the contractual arrangements between Express Car Keys and the customer.
Nothing in these terms excludes information or rights that must be provided or preserved under applicable consumer law.
SECTION 18 - GOVERNING LAW
These Terms of Service are governed by the applicable laws of England and Wales, subject to any mandatory consumer protections that apply in the customer's place of residence.
Nothing in these terms removes any mandatory legal rights or protections available to consumers elsewhere in the United Kingdom.
SECTION 19 - CHANGES TO TERMS OF SERVICE
We may update these Terms of Service from time to time to reflect changes in our business operations, services or legal obligations.
The latest version will be published on our website.
Changes will not retrospectively remove or restrict rights arising from orders already accepted under the applicable terms.
SECTION 20 - TRADEMARKS AND INTELLECTUAL PROPERTY
All vehicle manufacturer names, model names, logos and trademarks referred to on this website remain the property of their respective owners.
Express Car Keys is an independent business and is not affiliated with, sponsored by or endorsed by any vehicle manufacturer unless expressly stated.
We sell aftermarket, unbranded replacement key parts, cases, shells and accessories designed for use with compatible vehicles.
References to vehicle makes and models are used solely to identify product compatibility.
Our aftermarket replacement products do not include original vehicle manufacturer logos, badges or emblems unless expressly stated in the relevant product description.
Original photographs, written content, graphics and other materials created by Express Car Keys remain our intellectual property, subject to applicable law.
Unauthorised commercial reproduction or use of our original content is prohibited except where permitted by law or with our permission.
SECTION 21 - CONTACT INFORMATION
For questions about these Terms of Service, please contact Express Car Keys using the details below.
Express Car Keys
Trading name of G Johnson (Sole Trader)
Penstraze Business Centre
Penstraze
Truro
Cornwall
TR4 8PN
United Kingdom
Email: info@expresscarkeys.co.uk
You can also contact us through our Contact Us page.