Shipping policy
Shipping & Delivery Policy
At Express Car Keys, we aim to dispatch orders promptly and provide a reliable delivery service throughout the United Kingdom.
This policy explains our delivery arrangements for replacement car key parts, DIY repair kits, batteries, accessories and professional postal key repair services.
1. UK Delivery Only
We currently deliver exclusively within the United Kingdom, including:
- England
- Scotland
- Wales
- Northern Ireland
We do not currently offer international delivery outside the United Kingdom.
2. Dispatch Times
At Express Car Keys, we offer same-day dispatch on in-stock orders placed and paid for before 3pm, Monday to Friday, excluding UK bank holidays.
Orders placed after 3pm will normally be dispatched on the next working day.
Orders placed on weekends or UK bank holidays will normally be dispatched on the next working day.
All orders are subject to cleared payment and stock availability.
Please note: Same-day dispatch means your order is handed over to Royal Mail on the day of purchase. It does not guarantee same-day or next-day delivery.
Professional postal key repair services are subject to separate turnaround arrangements, as detailed in Section 4.
3. Delivery of Car Key Parts & Accessories
Replacement key cases, shells, DIY repair kits, batteries, tools and other physical products are normally dispatched using Royal Mail Tracked 48.
Royal Mail Tracked 48 generally aims to deliver within approximately 2-3 working days after dispatch, although delivery times are not guaranteed.
Any applicable delivery charges will be displayed during checkout before payment.
Where free UK delivery is advertised, no standard delivery charge will be added for the eligible order.
4. Professional Postal Key Repair Services
Our professional key repair services operate differently from ordinary product orders because customers must first send their existing key to us for inspection and repair.
Sending Your Key to Us
After purchasing a repair service, please securely package your existing key and send it to the address provided in your order instructions.
We recommend using Royal Mail Tracked 24 so your parcel can be tracked during transit.
Customers are responsible for arranging and paying for postage when sending their key to us, unless otherwise agreed.
Repair Turnaround
Most repairs are completed within 24 hours of receiving your key, subject to the nature of the fault, component availability and whether the key can be repaired.
This is a repair turnaround estimate and does not include the time taken for your key to reach us or for Royal Mail to return it.
Returning Your Repaired Key
Once your key has been repaired and tested, it will normally be returned using Royal Mail Tracked 24.
Free tracked UK return delivery is included with our professional postal key repair services.
Royal Mail delivery times are estimates and may be affected by operational delays, severe weather or other circumstances outside our control.
5. Tracking Information
Where tracking is available, customers will receive dispatch confirmation and tracking information through the contact details provided with their order.
Tracking updates may not appear immediately after a shipping label has been created.
6. Delivery Delays
We make every effort to dispatch orders promptly, but delivery times provided by Royal Mail are estimates rather than guarantees.
If your order has not arrived within the expected delivery period, please contact us so we can investigate.
Nothing in this policy affects your statutory rights concerning delivery, including those under the Consumer Rights Act 2015.
7. Incorrect or Incomplete Delivery Addresses
Customers should ensure that their delivery address is accurate and complete before placing an order.
Orders are normally dispatched to the delivery address supplied during checkout.
If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.
If a parcel is returned because the supplied address was incorrect or incomplete, we will contact you to discuss the available options and any applicable additional delivery costs.
This does not affect your statutory consumer rights.
8. Contact Us
If you have any questions about delivery, tracking or sending a key for repair, please visit our Contact Us page.
You can also contact us through WhatsApp using the contact options provided on our website.
9. Our Dispatch & Repair Address
Express Car Keys
Penstraze Business Centre
Penstraze
Truro
Cornwall
TR4 8PN
United Kingdom