F.A.Q New Car Keys

Do you supply new keys?

We do supply new ready to programme car and commercial keys.

Do you programme new keys?

We do not currently programme new keys but will be adding that service soon.

Do you cut new keys?

We do not currently offer a key cutting service but will be adding that service soon.

F.A.Q Repair Service

How does the car / commercial key repair service work?

If you require a key repair all you have to do is simply purchase the required service for your vehicle make and model.

Once you have purchased the repair service simply pack and post your old worn / broken key to us (business address below).

Once received we will repair and return your key within 24 hours.

We strongly recommend that you send us your key using a tracked delivery service so that we know it has been delivered to the correct address.

Please send your keys to:

Express Car Keys, Penstraze Business Centre, Penstraze, Truro, Cornwall TR4 8PN United Kingdom

Auto Locksmith UK FAQs

Our auto locksmith UK FAQs provide clear answers to common questions about vehicle key services. If you need help with car key repair, key programming or spare keys, this page explains how our team can assist.

We focus on clear advice, practical solutions and realistic expectations for every customer.

What Services Does an Auto Locksmith UK Provide

An service supports vehicle owners with car key repair, key programming, spare key supply and general vehicle key assistance. Our team focuses on fixing existing keys where possible before recommending replacement.

Can a Car Key Be Repaired Instead of Replaced

In many cases a car key can be repaired. Our auto locksmith team assesses the key condition first. If repair is possible, it is often faster and more cost effective than replacement.

Do You Offer Car Key Programming Services

Yes. We provide car key programming for many vehicle makes and models. This includes replacement keys and spare keys where supported by the vehicle system.

Is a Postal Auto Locksmith Service Available

Yes. Our auto locksmith UK service includes postal key repair for suitable cases. This option suits customers who are not local or prefer not to attend in person.

Do I Need an Appointment for Local Auto Locksmith Services

Yes. Local vehicle key services operate by appointment only. This allows our auto locksmith team to prepare correctly and reduce waiting time.

What Information Should I Provide When Contacting an Auto Locksmith

To help us assist efficiently please provide

  • Vehicle make and model

  • Vehicle year

  • Type of key or service required

  • A short description of the problem

This helps our auto locksmith UK team give accurate advice.

How Long Does Car Key Repair Take

Most car key repairs are completed within a short timeframe. The exact time depends on the key type and the fault identified during inspection.

Do You Supply Spare Car Keys

Yes. We supply spare car keys for many vehicles. A spare key provides peace of mind and helps avoid future inconvenience.

What If My Vehicle Key Has Stopped Working Completely

If your vehicle key has stopped working, our auto locksmith UK team can diagnose the issue and advise on repair or replacement options.

How Can I Contact Your Auto Locksmith UK Team

You can contact our auto locksmith UK team through our Website or via WhatsApp. We aim to respond promptly during business hours.

How long does it take to repair my car / commercial vehicle key?

We will repair / refurbish your old car / commercial key and return it to you within 24 hours of receipt.

Does your repair service come with a warranty.

Yes, our repair service comes with a 12-month warranty.

F.A.Q Vehicle Fitment

How will I know if your product will fit my vehicle?


We provide as much information as possible on our product description page, if you are not sure and want some guidance, please contact us using the form below.

Send us a message!

F.A.Q Shipping and Orders

What shipping service do you use?

We use Royal Mails Tracked and Next Day delivery services for all mainland UK orders and Royal Mails International Tracked and Signed For services for the rest of the world.

When will my order arrive?

Orders placed by 3pm (UK time) will be dispatched the same day (Monday to Friday) excluding UK bank holidays.

Delivery times will depend on which service you choose, all deliveries are fully tracked and include email and text message updates.

If your item does not arrive on time please contact us using the form below and we will investigate and get back to you as soon as we can.

Send us a message!

How much is shipping?

We offer a few different shipping options depending on where we are shipping.

Shipping is calculated at the checkout stage of your order.

How can I get in touch about an order?

If you need any help with an order you can contact us using the form below and we will get back to you as soon as we can.

Send us a message!

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